Junk Platoon Privacy Policy

Last updated: November 16, 2025

At Junk Platoon ("we," "our," "us"), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding that information.

By visiting or using our website (https://junkplatoon.com), booking services, submitting forms, or communicating with us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Information You Provide

We may collect personal information when you:

  • Request a quote
  • Book a service
  • Submit a contact form
  • Text or call our number
  • Respond to surveys or promotions
  • Register for updates or newsletters

This information may include:

  • Name
  • Email address
  • Phone number
  • Service address
  • Details about the junk removal requested
  • Any notes or messages you provide

You may browse our site without submitting personal information.

Information Collected Automatically

We use analytics and tracking tools to understand how visitors use our website. This information may include:

  • IP address
  • Device type and operating system
  • Browser type
  • Pages visited and time spent on each page
  • Clicks and actions on the site (such as “Book Now” or “Call” buttons)
  • Scroll depth and engagement
  • Referring website or source
  • General location (for example, city-level)

Tools We Use

We may use the following tools on our website:

  • Google Analytics 4 (GA4)
  • Google Tag Manager (GTM)
  • Microsoft Clarity (heatmaps and session recordings)
  • Meta Pixel (Facebook/Instagram) for advertising and retargeting
  • Google Ads conversion tracking

These tools may collect behavioral data, such as button clicks, page engagement, and anonymized session recordings. They help us understand how visitors use our site so we can improve our services and marketing.

2. How We Use Your Information

We use the information we collect to:

  • Provide junk removal and dumpster rental services
  • Respond to questions, quotes, or booking requests
  • Schedule, confirm, and complete appointments
  • Improve our website, services, and customer experience
  • Send appointment confirmations, updates, and follow-ups
  • Communicate offers or promotions (if you choose to receive them)
  • Analyze site usage and marketing performance
  • Run advertising and retargeting campaigns
  • Detect, prevent, or address fraud, abuse, or security issues

3. SMS, Phone, and Email Communication

By submitting your phone number or email address on our website, you consent to us contacting you regarding your inquiry or services. This may include:

  • Text messages (SMS) about quotes, bookings, or appointment updates
  • Phone calls to schedule, confirm, or follow up on services
  • Emails related to your order, service, or customer support
  • Occasional marketing emails or texts about special offers or updates (if you opt in)

You may opt out of marketing messages at any time by following the unsubscribe link in the email or replying STOP to SMS messages.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Improve website performance and functionality
  • Analyze traffic and visitor behavior
  • Support advertising and retargeting campaigns

Cookies are small files stored on your device by your web browser. You can choose to disable cookies through your browser settings, but some parts of our site may not function properly if you do.

5. Do We Share Your Information?

We do not sell or trade your personally identifiable information.

We may share information with trusted third parties who help us operate our business and provide services, such as:

  • Payment processors
  • Email and SMS service providers
  • Analytics and tracking providers
  • Web hosting and IT support
  • Advertising platforms (such as Google and Meta)

These partners are required to keep your information confidential and may only use it to provide services on our behalf.

We may also disclose information when we believe it is necessary to:

  • Comply with applicable laws or legal processes
  • Enforce our site policies or agreements
  • Protect our rights, property, or safety, or that of others

Non-personally identifiable visitor information (aggregated or anonymized data) may be used for marketing, advertising, or other business purposes.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information, including:

  • Secure hosting and encryption where appropriate
  • Limited access to customer information
  • Regular updates and maintenance of our website

However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Provide the services you request
  • Maintain business and tax records
  • Resolve disputes and enforce agreements
  • Improve our services and customer experience

You may request that we delete your information, subject to any legal obligations we may have to retain it.

8. Third-Party Links

Our website may include links to third-party websites, products, or services. These third-party sites have separate and independent privacy policies. We are not responsible or liable for the content and activities of these linked sites, but we welcome feedback about your experience with them.

9. Children’s Privacy

Our services and website are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take steps to delete it.

10. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including the right to:

  • Access the information we hold about you
  • Request corrections to inaccurate information
  • Request deletion of your information, where applicable
  • Opt out of marketing communications
  • Limit or object to certain processing activities

To exercise any of these rights, please contact us using the details below.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Junk Platoon
Edmond, Oklahoma
Email: [email protected]
Phone: 405-900-8387